Terms & Conditions

Corking Wines is our trading name. A limited Company incorporated in England and Wales with company number 04771871.
Our registered address is 3 Harrisons Close Stamford Bridge York YO41 1PP, please note this is OFFICE ONLY ADDRESS.
Our registered VAT number is 817478596. Our AWRS number is 077000006954.
This website (www.corkingwines.co.uk) is owned and operated by us.

Application of these Terms and Conditions
These terms and conditions of sale (together with our terms of use, our privacy notice and cookies policy apply to all orders you place and any purchases you make on this website (regardless of how you accessed it) or via telephone or e-mail where you are purchasing as a consumer (i.e. for private consumption and not for resale or as part of a business activity).
Please read these terms and conditions carefully and make sure that you understand them before placing your order. They do not affect your legal rights. You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site, see above.

Age restriction
It is an offence in the UK to sell alcohol to any person under the age of 18 both online and in store. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. Please note that Corking Wines operates an age verification policy which applies at all delivery and collection points and you may be asked to provide ID both on collection and at delivery.

Our products
The images of the products on our website are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee a device’s display of the colours accurately reflects the true colour of the products. Your products may vary slightly from those images. Due to the nature of our products, we cannot guarantee that the vintage shown on the product page will be the same as is available. We will notify you if this is the case. All product measurements are approximate only and the packaging of the products may vary from that shown in images on our website. You should always read the labels, warnings and instructions provided on or with the products before using them and not rely solely on the information on our website. This notice does not affect your legal rights.

How to order
You can order our products online via this website, by calling or emailing and making payment in accordance with these terms and conditions. You can access your shopping basket, review it and make changes to it at any time up until the point at which you place your order. Please take the time to check your order before submitting it. If you submit an order in error, you will have the opportunity to cancel it (see below).
If you place your order on a Saturday, Sunday or bank holiday, the order will be processed and confirmed, usually, on the following business day in the UK. Your order will only be accepted by us once we process your payment, at which time we will email you confirming your order. It is at this point that the contract between you and us for the sale and purchase of the products ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions. We reserve the right not to accept any order. All products are offered subject to availability. We cannot guarantee the availability of specific vintages.

Products
We cannot guarantee the availability or otherwise of any product. If a product is unavailable after an order is placed, then we will contact you to either arrange a replacement, or agree a refund or alternative arrangement.

Prices
All prices are as shown on our website and are inclusive of UK VAT. Our prices exclude delivery charges and you will be informed at check out about the delivery options and charges for your order (see above under Delivery).
Promotional offers and prices are as stated, with no further discounts available unless we indicate otherwise. Although we try to ensure that all pricing, case and unit size information on this website is accurate, occasionally an error may occur and products may be mis-priced. If we discover a pricing, case or unit error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or cancel your order and notify you. We are not obliged to supply products at the incorrect price, case or unit size. We reserve the right to adjust prices, offers, products and their specifications products at our discretion at any time before (but not after) we accept your order. We reserve the right to change prices at any time. We accept payment by PayPal Stripe, American Express, Mastercard and Visa.

Returns and cancellations
We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience and at our cost. All refunds to you will be made by the payment method you used when paying for the order being refunded. We will process the refund as soon as possible. If you are returning your products we will arrange collection by courier so that we can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.

Complaints
In the event of a complaint please contact ourselves via email or telephone. All complaints will be acknowledged within 48 working hours and we will do our best to resolve your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential.

Correspondence
If you have any queries about your order, please email or telephone.

Our Responsibility for Loss or Damage
We do not exclude or restrict our liability for death or personal injury resulting from our negligence or that of our agents or for fraud or fraudulent misrepresentation or for any breach of any terms implied by law or any matter that we are not permitted to limit or restrict by law. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms and conditions or our failing to use reasonable care and skill, but we are not responsible for any: loss or damage that is not foreseeable (loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process); loss or damage which is not caused by our breach of these terms and conditions; or
business losses and/or losses to non-consumers. Each provision of this section operates separately. If any part is disallowed or found to be ineffective by any court or other competent body the other parts will continue to apply.

General Terms
These terms and conditions and all transactions relating to this website and/or phone and e-mail orders shall be governed by and construed in accordance with the laws of England & Wales and any disputes will be subject to the non-exclusive jurisdiction of the English courts unless you live in Scotland in which case the relevant law will apply, and you can choose to take action against us in your local courts. We do not accept amendments to these terms and conditions/any variations to these terms and conditions must be signed by an authorised signatory of our company. You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent. We can transfer all or any part of these terms and conditions to another organisation but your rights under these terms and conditions will not be affected.
If these terms and conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued. If, at any time, we do not require you to comply with any part of these terms and conditions, this will not prevent us from doing so in the future. If any part of these terms and conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the terms and conditions will not be affected.

How we use your personal information
We will only use your personal information in accordance with our Privacy Policy. Any changes to email contact preferences usually take between 2-7 days to take effect, but in some instances may take as long as 28 days to take effect.

Licensing
To comply with licensing and other legislation, the website is only available to those aged 18 years and over. It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. We are committed to upholding the law as a retailer of intoxicating liquor. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. Our couriers will also check the age of the recipient of an order and will request some form of ID if they feel necessary. If this is not satisfied they are not permitted to leave the wine. All names addresses, age and other personal information supplied by you during the order process are validated against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driving licence number (or other evidence) in order to proceed with the order.